1. Acceptance of Terms

By making a booking or purchasing a ticket, you (the “Booker”) confirm that you have read, understood, and agree to be bound by these Terms & Conditions.

If booking on behalf of others, you are responsible for ensuring that all participants within your booking (the “Participants”) have been made aware of these Terms & Conditions prior to attending.

All Participants are responsible for reading, understanding, and complying with these Terms & Conditions.

Attendance at a session constitutes acceptance of these Terms & Conditions by each Participant.

Booking is conditional upon all Participants completing any required pre-session information.

2. Disclaimer & Health Notice

Use of the sauna, cold shower, and natural water environments (including lochs and rivers) involves inherent risks and is undertaken entirely at the Participant’s own risk.

By attending, all Participants confirm that they:

• Acknowledge and accept the inherent risks associated with sauna use and cold exposure

• Are responsible for ensuring they are medically fit to participate and take full responsibility for their own well-being

• Have consulted a qualified medical professional (GP) before booking if they have any medical conditions, underlying health concerns, are taking prescription medication, or are pregnant

Participants must not use the sauna or cold water facilities if they:

• Have heart, circulatory, or blood pressure condition

• Are pregnant 

• Have epilepsy, diabetes, or respiratory conditions

• Are prone to dizziness, fainting, or blackouts

• Are under the influence of alcohol or drugs

This list is not exhaustive. If in doubt, medical advice should be sought prior to booking.

Cold exposure and heat therapy place additional stress on the body. Participants are responsible for ensuring they are adequately hydrated and properly nourished before and after their session.

Participants must inform staff immediately of any discomfort, illness, or concern experienced during the session.

3. Cold Water Exposure & Natural Water Use

Use of the loch or river as a cold plunge is entirely voluntary and undertaken at the Participant’s own risk.

By choosing to participate, Participants confirm that they:

• Accept full responsibility for exposure to cold water environments

• Are responsible for ensuring they are capable and confident in open water conditions

• Understand that cold water immersion, particularly in temperatures below 15°C, carries significant risks including cold shock, injury, and, in rare cases, death

• Will enter the water in a controlled and safe manner

• Participants acknowledge that natural bodies of water may contain microorganisms, wildlife, or contaminants that may cause illness, and accept full responsibility for any decision to enter.

Participants agree to allow their body temperature to regulate naturally before re-entering the sauna following cold exposure and accept full responsibility should they choose not to do so.

Entry into natural water is unsupervised and entirely at the Participant’s own risk.

Participants with any medical concerns must seek professional medical advice prior to attendance.

4. Sauna Safety & Conduct

To ensure the safety and comfort of all Participants, the following rules must be followed at all times:

• No alcohol, drugs, smoking, or vaping before or during the session

• Follow all instructions provided by staff at all times

• Remove jewellery before entering the sauna

• Sit on a towel at all times

• No glass or metal containers inside the sauna

• Take care when moving around, as surfaces may be hot, wet, or slippery

• Behave respectfully towards others and maintain appropriate noise levels

• Exit immediately if feeling unwell

Sauna Usage Guidance (for your safety):

• Participants are advised not to spend more than 20 minutes at a time in the sauna

• New or inexperienced users should begin with shorter sessions (5–10 minutes) and gradually increase exposure over time

• Allow your body to cool down and rehydrate between sauna sessions

• Do not re-enter the sauna immediately after cold water exposure; allow your body temperature to regulate

• Participants are responsible for ensuring they use the sauna safely and do not exceed their personal limits

RVIVAL hosts reserve the right, at their sole discretion, to refuse entry or terminate a session without refund where safety, health, or behavioural concerns arise, including where a Participant appears intoxicated or unfit to safely participate.

5. Group Bookings 

If booking on behalf of a group, the Booker is responsible for ensuring that all Participants:

• Are aware of these Terms & Conditions prior to attending

• Understand the risks associated with sauna use and cold water exposure

• Complete any required medical or waiver information before their session

6. Age Restrictions 

Participants under the age of 18 must be accompanied by a parent or legal guardian at all times.

Participants aged under 18 may attend only when accompanied by a parent or legal guardian and with prior approval from RVIVAL. Approval must be requested in advance via email and confirmed before the booking.

The accompanying parent or legal guardian is responsible for the safety, wellbeing, and conduct of any minors within their care at all times.

7. Liability Waiver

Nothing in these Terms & Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability which cannot be excluded under applicable law.

Participants acknowledge that participation is voluntary and that they assume all inherent risks associated with sauna use and cold water exposure.

To the fullest extent permitted by law, RVIVAL and Monachyle Mhor shall not be liable for any loss, injury, or damage arising from:

• Voluntary participation in sauna use or cold water exposure

• Failure to follow safety instructions

• Medical conditions not disclosed

• Misuse of the facilities

8. Cancellations & Arrivals Policy

Cancellations:

• Cancellations made 48 hours or more prior to the scheduled session are eligible for a full refund

• Cancellations made within 48 hours of the session are non-refundable, but may be rescheduled subject to availability

• Sessions cannot be rescheduled within 2 hours of the scheduled start time

• Failure to attend without prior notice will be treated as a no-show and is non-refundable and non-transferable

Arrivals:

• Late arrival will not extend the session beyond the original scheduled end time

• Extensions may be offered at the discretion of staff but are not guaranteed

• Arrival more than 30 minutes late will result in cancellation of the session without refund

9. Weather & Operational Conditions

Sessions operate year-round and will proceed in most weather conditions.

In the event that RVIVAL determines, at its sole discretion, that conditions are unsafe to operate, sessions may be cancelled. In such circumstances, Participants will be offered either:

• A full refund, or

• The option to reschedule to an alternative date

We are not liable for cancellations or disruptions caused by events beyond our reasonable control, including but not limited to extreme weather or safety-related incidents.

10. Property & Valuables

Please note that secure storage is not provided. Personal belongings are left in an open, unsupervised area and are brought at your own risk.

We recommend avoiding bringing valuables where possible.

We are not responsible for any loss, theft, or damage to personal items, unless this has been caused by our negligence.

11. Accessibility

Access to the sauna and surrounding environment may involve uneven terrain and natural ground conditions, which may not be suitable for all individuals.

We encourage anyone with specific accessibility requirements or concerns to contact us in advance so we can discuss suitability and provide further information where possible.

12. Governing Law 

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.